All your pre-sale and post-sale questions answered plus
access to videos, forms , instructions and legal documents
All your pre-sale and post-sale questions answered plus
access to videos, forms , instructions and legal documents
Click into these to get more information on a new page.
Customer Service forms
Desk troubleshooting
Video Guides
FAQ's
Installation/User Instructions
Legal and Contractual
Desk Buying Guide
Comparison between our desks
How to use the desk configurator
GDPR and Privacy
Yes. We will keep to the website guidance in 99.9% of cases. Sometimes but rarely we need another day.
Desk-tops often show up a day after the base as although they leave at the same time they travel through the courier networks by different paths. Best thing is to wait as the item will show up the next day. After 3 days contact us at support@gostand.co.,uk
Unfortunately no. We use couriers not two man gloved delivery and so it is not possible to offer timeslots. If we have shipped your goods your goods by DPD you may be given one but it is dictated by DPD and not chosen by the customer.
Yes. We have 99.9% stock accuracy
No these are extras to either make the desk easier to assemble or to assist in better cable management. If you buy a basic desk you will get a frame and a top and all the necessary screws to connect the two together.
Not currently. We have insufficient manufacturing capacity at the moment to make special tops.
You can find this here https://www.gostand.co.uk/pages/shipping-and-returns but for the sake of the planet please think before you buy. Also measure your room 3 times before buying.
Fill in the goods return form here https://www.gostand.co.uk/pages/goods-return-form and we will get back to you. There are no exchanges as shipping is free. You simply need to return and re-purchase if you wish to have a different item.
Fill in the fault reporting form https://www.gostand.co.uk/pages/customer-service-forms for the product and we will get back to you once we receive it
Tel: 0800368 9668
Email: support@gostand.co.uk
Note our telephone line is for pre-sales support only. For post sales support please use one of our forms to get help. We promise it's much quicker this way.
